Strandapps Account Deletion Request

This page explains how users of Strandapps apps can request account deletion and data deletion.

How to Request Deletion

Email support@strandapps.com from the email address associated with your account.
Use the subject line: Deletion Request.
Include your app name and the phone number or account identifier tied to your account.

We may request verification details before processing deletion to protect account security.

After verification, we begin processing your request and send a confirmation when completed.

Account profile data (such as name, date of birth, and contact details submitted for account use)
User-provided workflow/request data used to provide app functionality
SMS conversation content associated with your account, when applicable

Some limited records may be retained after deletion for legal, security, and fraud-prevention purposes:

Security and abuse-prevention logs: retained up to 90 days
Operational backup data: retained up to 30 days
Records required to comply with applicable law: retained for the legally required period

Retained data is restricted to compliance and security use and is not used for advertising.

Verified deletion requests are typically completed within 30 days.